Mumbai/New Delhi: Audi, the German luxury car manufacturer, today announced the Audi Top Assist program which will provide emergency road side assistance services across 95% of the main routes in India round-the-clock. The emergency service will be available for all Audi customers with vehicles under warranty period without additional costs beginning today with the introduction of the service program. Audi cars of the year 2007 will also be included with extra two years of Audi Top Assist service free of costs to ensure a pleasurable and uninterrupted journey virtually anywhere in India.
Audi Top Road Side Assistance programme includes two dedicated toll free numbers that Audi owners can call 24x7, 365 days a year. Service personnel on a motorcycle will be at first at the site for assistance. Furthermore, in case the car needs more attention, a towing vehicle with a specially designed towing platform will be sent from the nearest service provider.
Commenting on the program, Managing Director of Audi India, Benoit Tiers said: “Our philosophy of Vorsprung durch Technik is not just about advanced technology, it is about the pursuit of perfection in whatever we do, which leads us to break away from the ordinary. Introduction of Audi Top Assist is a promise made to our customers insuring uninterrupted journey in an Audi. The roadside assistance program has a dedicated, in-house team of service experts who ensure that the world-class luxury and service standards that Audi customers are accustomed to will be available to them almost anywhere across India without any obstacles.”
The main features of Audi Top Assist are:
- Two dedicated toll-free numbers
- 95% coverage of India with over 600 service providers
- 24 hours, 7 days a week, 365 days a year service
- Dispatch of motorcycle riders, a taxi and a towing truck at site
- Taxi of upper-class standards free of cost for up to 48 hours
- Travel and accommodation facilities in case of immobilisation for more than 24 hours
- On site repairs, delivery of fuel, delivery of spare keys
- Custody, transportation, storage and safekeeping of vehicle
- Transport of vehicle to destination or habitual residence
- Transportation of luggage and personal effects
- Transmission of urgent messages to family and friends
- Usage of specially designed towing platform
- Assistance available right from date of purchase for two years free of costs
- In future after the two years period: additional Audi Top Assist service two years contract for purchase
These facilities can be availed right from the date of purchase of the entire Audi model range comprising the Audi A4, Audi A6, Audi A8, Audi Q7, Audi TT and Audi R8 available in India, at present in twelve dealerships across the country: in Delhi, Gurgaon, Chandigarh, Mumbai, Pune, Bangalore, Hyderabad, Ahmedabad, Ludhiana, Chennai, Kochi and Kolkata.
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